1. Booking & Deposit
1.1 A place on a retreat is secured only once we have received your booking form and deposit (or full payment, if you choose that option at checkout).
1.2 Unless otherwise stated, the deposit is non-refundable. It covers admin, planning and the reservation of your room and retreat spot.
1.3 Bookings are personal and not automatically transferable. If you wish to transfer your place to another person, you must email us. Transfers are subject to our approval and may incur an admin fee.
 

2. Payment Schedule
2.1 If you choose to pay only a deposit at the time of booking, the remaining balance is due no later than [X days] before the retreat start date.
2.2 We will send at least one reminder email before your balance due date.
2.3 If the balance is not paid by the due date, we reserve the right to cancel your booking. Your deposit will be retained and your spot may be offered to someone on the waitlist.

3. Cancellation by You
If you need to cancel your place, please email us as soon as possible.
3.1 More than 90 days before the retreat start date: Deposit is non-refundable. Any additional payments may be refunded or held as credit, minus a small admin fee.
3.2 Between 60–90 days before the retreat start date: Deposit is non-refundable. We will do our best to fill your spot. If we can, we may offer a partial refund or credit at our discretion.
3.3 Less than 60 days before the retreat start date: All payments are generally non-refundable as accommodation, staffing and logistics are already fixed based on your booking.
3.4 You may request to transfer your booking to another person instead of cancelling. Any transfer must be agreed by us in writing and may include an admin fee.

4. Cancellation or Changes by Us
4.1 We never want to cancel a retreat, but in rare cases (for example, minimum numbers not met, natural disasters, major travel disruption or illness), we may need to cancel or reschedule.
4.2 If we cancel a retreat, you will be offered either a full refund of monies paid to us for that retreat or a credit towards a future PowerZone Retreat.
4.3 We are not responsible for additional costs you incur, such as flights, visas, insurance or other travel expenses. This is why travel insurance is mandatory.
4.4 We may make minor changes to the schedule, coaches, accommodation or activities where necessary to deliver a safe and high-quality experience.

5. Travel & Insurance
5.1 Travel insurance is mandatory for all guests. It must cover medical emergencies, trip cancellation and travel disruption.
5.2 You are responsible for ensuring you have a valid passport, necessary visas and that you meet any entry requirements for the retreat country.
5.3 We are not liable for missed flights, denied entry or other travel issues outside our control.

6. Health, Fitness & Medical
6.1 By booking, you confirm that you are physically and mentally able to participate in retreat activities and that you have disclosed any relevant medical conditions, injuries or limitations on your booking form.
6.2 Our coaches will offer scaling options and alternatives; however, you are responsible for listening to your body and communicating if something does not feel right.
6.3 We are not medical professionals and do not provide medical advice. If you are unsure whether you should join a physically active retreat, please consult your doctor before booking.
6.4 In the unlikely event of injury, illness or accident during the retreat, you consent to reasonable first aid being given and to medical treatment being sought if required. Any costs not covered by insurance are your responsibility.

7. Code of Conduct
7.1 We aim to create a respectful, inclusive environment. We reserve the right to remove any participant whose behaviour is unsafe, abusive, discriminatory or seriously disruptive to the group.
7.2 In such cases, no refund will be given, and any additional costs (alternative accommodation, changed flights, etc.) are the responsibility of the guest.
7.3 Participation in Sessions
Our retreats are built around group training and shared experiences. Guests are expected to participate in scheduled sessions and key group activities unless illness or injury makes this unsafe. Absence from sessions may result in you being asked to leave the retreat with no refund of fees paid.

8. Photos, Video & Content
8.1 During the retreat, members of the PowerZone Retreats team (and/or a hired photographer/videographer) may take photos and videos of training sessions, group activities and general retreat moments.
8.2 By agreeing to these Terms & Conditions and attending the retreat, you grant PowerZone Retreats a non-exclusive, royalty-free licence to use this photo and video content for marketing and promotional purposes, including but not limited to: our website and landing pages, social media channels (e.g. Instagram, Facebook, TikTok, YouTube), email newsletters and digital advertising and printed or digital promotional materials.
8.3 This usage may be worldwide and for an unlimited time, and no further compensation will be provided for the use of this content.

9. Liability
9.1 You understand that boxing, fitness training, yoga and travel all involve inherent risks. By joining a retreat, you participate voluntarily and accept personal responsibility for your own safety and belongings.
9.2 To the fullest extent permitted by law, PowerZone Retreats, its owners, staff and contractors are not liable for injury, loss, damage or expenses arising from your participation, except where caused by our proven negligence.

10. Governing Law
10.1 These terms are governed by the laws of [Your State/Country]. Any disputes will be subject to the exclusive jurisdiction of the courts in [Your State/Country].